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Shipping Policy

Voila Chocolatier

Effective Date: 11 April 2026

1. Overview

Voila Chocolatier ("we", "our", "us") aims to deliver premium artisan chocolate products in optimal condition. Due to the nature of our products, all items are temperature sensitive and require careful handling during transit.

By placing an order with us, you acknowledge and accept the terms outlined in this Shipping Policy.

2. Shipping Locations

We currently ship within Australia.
International shipping may be offered at our discretion and subject to additional conditions.

3. Order Processing

  • Orders are typically processed within 1 to 3 business days

  • Processing times may vary during peak periods, holidays, or promotional events

  • Orders placed on weekends or public holidays will be processed on the next business day

Once your order has been dispatched, you will receive a confirmation with tracking details where applicable.

4. Shipping Methods and Delivery Times

Delivery timeframes depend on the selected shipping method and destination.

Estimated delivery times:

  • Standard Shipping: 2 to 7 business days

  • Express Shipping: 1 to 3 business days

Delivery times are estimates only and are not guaranteed.

5. Temperature Sensitive Products

Our products are handcrafted chocolates that are sensitive to heat and environmental conditions.

We take reasonable measures to protect products during transit, including:

  • Temperature conscious packaging

  • Insulation materials where appropriate

  • Dispatch timing considerations to reduce transit exposure

However, Voila Chocolatier does not guarantee that products will not be affected by heat during shipping.

6. Risk of Melting and Product Condition

By placing an order, you acknowledge and accept that:

  • Chocolate products may soften or melt during transit, especially in warm weather conditions

  • We are not responsible for changes in appearance or texture caused by temperature exposure during delivery

  • Melted products remain safe for consumption and do not constitute a defect

No refunds or replacements will be provided solely due to melting or temperature related changes.

7. Delivery Responsibility

  • Risk of loss or damage passes to the customer upon dispatch

  • Customers are responsible for ensuring accurate delivery details

  • We are not responsible for delays, loss, or damage caused by shipping carriers

If a parcel is returned due to incorrect address or failed delivery, additional shipping fees may apply for re delivery.

8. Delivery Conditions

Customers are responsible for ensuring that:

  • Someone is available to receive the delivery where required

  • Products are promptly retrieved upon delivery

We are not responsible for damage caused by:

  • Products left unattended after delivery

  • Exposure to heat after delivery

  • Incorrect storage by the customer

9. Damaged or Incorrect Orders

If your order arrives damaged for reasons unrelated to temperature exposure, or if you receive an incorrect item:

  • You must contact us within 24 hours of delivery

  • You must provide clear evidence such as photographs

  • Claims submitted without sufficient evidence may not be accepted

We will assess claims on a case by case basis and determine an appropriate resolution.

10. Shipping Delays

We are not liable for delays caused by:

  • Courier or postal service disruptions

  • Weather conditions

  • Peak seasonal demand

  • Events beyond our reasonable control

11. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Package size and weight

  • Selected shipping method

All shipping costs are non refundable unless required by law.

12. Contact

For any shipping related inquiries, please contact:

Voila Chocolatier
Email: info@voila-chocolatier.com
Address: North Sydney NSW 2060
Australia

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