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Privacy Policy

Here is your fully updated, legally structured Privacy Policy with all details and additional clauses included.

Privacy Policy

Voila Chocolatier

Effective Date: 11 April 2026

1. Introduction

Voila Chocolatier ("Voila Chocolatier", "we", "our", or "us") is committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR).

This Privacy Policy outlines how we collect, hold, use, disclose, and manage personal information obtained through our website and related services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Scope

This Privacy Policy applies to all personal information collected by Voila Chocolatier through:

  • Our website

  • Online purchases and transactions

  • Customer inquiries and communications

  • Marketing and promotional activities

  • Loyalty or rewards programs

  • Corporate gifting services

  • Any related services or digital platforms

3. Types of Information Collected

3.1 Personal Information

We may collect personal information including:

  • Full name

  • Email address

  • Telephone number

  • Billing and shipping addresses

  • Payment details processed securely via third party providers

  • Purchase history and preferences

3.2 Automatically Collected Information

We may automatically collect:

  • IP address

  • Device and browser information

  • Operating system

  • Website usage data including pages visited and time spent

  • Referral and navigation data

3.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyse performance, and personalise content. You may disable cookies via your browser settings.

4. Method of Collection

We collect personal information through lawful and fair means when you:

  • Place orders

  • Create an account

  • Subscribe to communications

  • Contact us

  • Participate in promotions or loyalty programs

  • Interact with our website

5. Purpose of Collection and Use

We collect and use personal information for purposes including:

  • Processing and fulfilling orders

  • Managing payments and deliveries

  • Customer service and communication

  • Marketing communications where consent is provided

  • Website improvement and analytics

  • Fraud prevention and security

  • Administration of loyalty programs and promotions

  • Managing corporate gifting orders and fulfilment

6. Disclosure of Personal Information

We may disclose personal information to:

  • Payment processors

  • Shipping and logistics providers

  • Website and hosting providers including Wix

  • Marketing and analytics platforms

  • Professional advisers

We do not sell personal information. All third parties are required to handle data securely and in accordance with applicable laws.

7. Overseas Disclosure

Some service providers may be located outside Australia. We take reasonable steps to ensure overseas recipients handle personal information in compliance with applicable privacy standards.

8. Data Security

We implement appropriate safeguards including:

  • Secure hosting environments

  • Encryption protocols

  • Restricted access controls

While we take reasonable steps, no system is completely secure and transmission is at your own risk.

9. Data Retention

We retain personal information only as long as necessary for business or legal purposes. When no longer required, data is securely deleted or de identified.

10. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe in accordance with applicable laws.

11. Direct Marketing

We may send marketing communications where permitted by law or where consent has been provided. You may opt out at any time via unsubscribe links or by contacting us.

12. Returns and Refunds Data Handling

Voila Chocolatier maintains a strict no returns and no refunds policy except in cases where a product is defective, damaged, or not as described.

In such cases:

  • Customers must provide reasonable evidence, including photographs or supporting documentation

  • Personal information submitted as part of a claim will be used solely for assessing and resolving the issue

  • This information may be shared with relevant service providers for investigation and resolution

We reserve the right to refuse claims that do not meet these requirements.

13. Loyalty and Rewards Program

Where customers participate in loyalty or rewards programs, we may collect and process:

  • Purchase activity

  • Points accumulation and redemption data

  • Preferences and engagement behaviour

This information is used to administer rewards, personalise offers, and improve customer experience.

Participation in such programs is voluntary and may be withdrawn at any time.

14. Corporate Gifting Data Handling

For corporate gifting services, we may collect additional information including:

  • Recipient names and delivery details

  • Company information

  • Customisation requests such as branding or messages

This information is used solely for order fulfilment, delivery, and communication purposes. We do not use recipient data for marketing unless explicit consent is provided.

15. GDPR Compliance for EU Customers

For individuals located in the European Economic Area, Voila Chocolatier processes personal data in accordance with the GDPR.

Where applicable, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

Processing is based on lawful grounds including consent, contractual necessity, and legitimate business interests.

To exercise these rights, contact us using the details below.

16. Third Party Links

Our website may include links to third party websites. We are not responsible for their privacy practices.

17. Children's Privacy

Our services are not intended for individuals under 13. We do not knowingly collect personal information from children.

18. Complaints

If you believe your privacy rights have been breached, you may contact us. We will investigate and respond within a reasonable timeframe.

You may also lodge a complaint with the Office of the Australian Information Commissioner if required.

19. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be effective upon posting on our website.

20. Contact Information

Voila Chocolatier
Email: info@voila-chocolatier.com
Address: North Sydney NSW 2060
Australia

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